Return & Refund Policy

Lynx Global

At Lynx Global, we are committed to providing high-quality car wash products, detailing chemicals, air fresheners, and related consumables. Please review the following policy carefully before placing an order.

1. Return Eligibility

Returns may be accepted within 30 days of delivery provided that:

  • The product is unused, unopened, unsealed, and in its original packaging
  • The item is in resalable condition
  • Proof of purchase (order confirmation or invoice) is provided

For health, safety, and quality control reasons, opened, used, or tampered products cannot be returned or refunded.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened, used, or unsealed chemicals, liquids, sprays, or consumables
  • Products damaged due to misuse, improper storage, or customer handling
  • Clearance, sale, or promotional items
  • Custom-made, private-label, bulk, wholesale, or B2B orders

3. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 24 hours to report it.

To help us resolve the issue, you may be asked to provide:

  • Clear photos or videos of the product
  • Images of the outer packaging and delivery label

Once reviewed and approved, we will offer a replacement, a refund, or store credit, depending on the situation.

4. How to Return an Item

To request a return:

  1. Contact our customer support team using the details below
  2. Provide your order number and reason for return
  3. Await return approval and instructions before sending the item

Returned items must be securely packaged. We are not responsible for items lost or damaged during return shipping.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the item is confirmed to be faulty or incorrect
  • Original delivery charges are non-refundable, unless the return is due to our error

6. Refund Processing

  • Approved refunds are processed within 7–14 business days
  • Refunds are issued to the original payment method used for the purchase

7. Order Cancellations

  • Orders may only be cancelled before dispatch
  • Orders that have already been shipped cannot be cancelled

8. Refusal of Returns

Lynx Global reserves the right to refuse returns that do not meet the conditions outlined in this policy.

9. Contact Information

For all return or refund enquiries, please contact:

Lynx Global
Email: [email protected]

10. Policy Updates

This Return & Refund Policy may be updated at any time. Any changes will take effect immediately upon publication on our website.